Privacy Policy

1. Introduction

Kingfab (“Company”, “We”, “Us”, or “Our”) is committed to protecting the privacy and personal information of individuals (“You”, “User”, or “Customer”) who interact with us through our website, product enquiry forms, and communication channels, including RCS, WhatsApp Business, SMS, email, and voice calls, wherever applicable.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information, as well as the rights available to you regarding your data.

This policy is intended to comply with applicable Indian data protection and privacy laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, to the extent applicable and in force.

2. Information We Collect

2.1 Information You Provide Directly

We may collect the following information when you contact us, submit an enquiry, or interact with our business:

Name, mobile number, email address, and business address.
Business details, including business name, business type, and other relevant information voluntarily provided.
Product preferences, fabric requirements, catalogue requests, and order-related enquiries.
Communication preferences and consent or opt-out choices.
Feedback, complaints, and other information submitted through our website or communication channels.

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, depending on the website features and technologies in use. This may include:

Log Data: IP address, browser type, pages visited, date and time of visits, and time spent on pages.
Device Information: Device type, operating system, browser settings, and related technical information.
Cookies and Tracking Technologies: Information collected through cookies and similar technologies, where enabled.
Communication Engagement Data: Message delivery status, email opens, and link clicks, where supported by the communication platform and enabled.

2.3 Information from Third Parties

Where applicable, we may receive limited information from third parties in connection with our business activities, including:

Communication service providers and messaging platforms for message delivery and communication status.
Website hosting, analytics, and technology service providers for website functionality and performance.
Business service providers involved in processing enquiries or coordinating orders.
Other third parties where information is shared lawfully and is relevant to our business operations.

3. How We Use Your Information

We use personal information for the following purposes:

3.1 Business and Enquiry Management

Responding to product enquiries and catalogue requests.
Providing information about fabrics, designs, collections, and product availability.
Coordinating order-related enquiries and business transactions.
Communicating relevant commercial details and responding to customer requests.

3.2 Communication

Sending enquiry responses and business-related updates through email, SMS, WhatsApp, RCS, or voice calls, where applicable.
Sending order confirmations, dispatch updates, and other transaction-related information, where applicable.
Sharing promotional communications about new collections, products, and business announcements where the required consent has been obtained.
Collecting customer feedback and responding to complaints or service requests.

3.3 Legal and Regulatory Compliance

Complying with applicable Indian laws, regulations, and lawful directions issued by competent authorities.
Maintaining business records and fulfilling applicable legal obligations.
Preventing fraud, misuse, unauthorised access, and activities that may compromise the security of our website or business operations.
Responding to lawful requests from regulatory authorities or law enforcement agencies.

3.4 Business Improvement

Understanding website usage and improving website functionality where we use analytics tools.
Evaluating enquiry patterns and customer preferences to improve our products and services.
Improving communication quality and customer support.
Maintaining the security, performance, and reliability of our digital platforms.

4. Legal Basis for Processing

We process personal information in accordance with applicable data protection laws. Depending on the nature and purpose of the processing, this may include:

Consent: Where consent is required and has been obtained for collecting or processing personal information, including promotional communications.
Contractual or Business Requirements: Where processing is necessary to respond to a request, manage an enquiry, or fulfil an applicable business transaction, subject to the relevant legal requirements.
Legal Obligations: Where processing is required to comply with applicable laws, regulations, or lawful directions.
Other Lawful Grounds: Where processing is permitted under applicable law, including any recognised legitimate uses or other lawful grounds that may apply.

Where processing is based on consent, you may withdraw your consent in accordance with applicable law. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support functionality, understand website usage, and improve the browsing experience.

Depending on the technologies implemented, these may include:

Essential Cookies: Used to support core website functions, security, and navigation.
Analytical Cookies: Used to understand website traffic, visitor behaviour, and website performance, where analytics tools are enabled.
Marketing Cookies: Used to support advertising measurement or relevant marketing activities, where such technologies are implemented, and the required consent has been obtained.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.

Where required, Kingfab will provide appropriate notice and obtain consent for the use of non-essential cookies or tracking technologies.

6. Data Sharing and Disclosure

Kingfab does not sell personal information to third parties. We may share personal information only where necessary for legitimate business purposes, with appropriate safeguards, and in accordance with applicable law.

6.1 Service Providers

We may share relevant information with service providers who support our business operations, including:

Website hosting and technology providers.
Email, SMS, RCS, and WhatsApp Business service providers.
Customer enquiry and communication management platforms.
Analytics and website performance service providers, where applicable.
Logistics or business service providers involved in fulfilling confirmed orders, where applicable.

Such sharing will be limited to the information reasonably required for the relevant purpose. Where appropriate, service providers will be subject to contractual confidentiality and data protection obligations.

6.2 Business and Transaction-Related Sharing

Where necessary to respond to an enquiry, coordinate an order, or fulfil a business transaction, relevant information may be shared with authorised business partners or service providers involved in that activity.

Information will be shared only to the extent necessary and as permitted by applicable law.

6.3 Legal Disclosure

We may disclose personal information where necessary to:

Comply with applicable laws, court orders, or lawful government requests.
Protect the rights, property, or safety of Kingfab, its customers, or other individuals.
Investigate suspected fraud, security breaches, or unlawful activities.
Establish, exercise, or defend legal claims, where permitted by law.

7. Data Retention

Kingfab retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with applicable legal obligations, resolve disputes, and maintain relevant business records.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

Enquiry and Business Records: Retained for the period necessary to manage enquiries, business relationships, and related obligations.
Transaction Records: Retained for the period required under applicable tax, accounting, and other legal requirements.
Communication Records: Retained for as long as necessary to manage customer communications, business operations, and compliance requirements.
Opt-Out Records: Relevant records may be retained as necessary to respect communication preferences and prevent further promotional messages.
Website Log Data: Retained for a period appropriate to website security, performance, and operational requirements.

When personal information is no longer required, it will be securely deleted, anonymised, or otherwise handled in accordance with applicable law, subject to any mandatory retention requirements.

8. Data Security

Kingfab takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

These measures may include access restrictions, appropriate security controls, and safeguards provided by the technology platforms used in our business operations.

Access to personal information is limited to authorised individuals and service providers who require it for legitimate business purposes.

While we take reasonable steps to protect personal information, no method of electronic storage or internet transmission can be guaranteed to be completely secure. Users are encouraged to exercise caution when sharing personal information online and to report suspected misuse or unauthorised access through our official contact channels.

9. Children’s Privacy

Kingfab’s website and business services are primarily intended for adults and business customers. We do not knowingly collect personal information from children except where permitted by applicable law and subject to any required safeguards and verifiable parental consent.

Where we become aware that personal information has been collected from a child in circumstances that do not comply with applicable law, we will take appropriate steps to address the matter, including deletion where required.

A parent or lawful guardian who believes that a child’s personal information has been provided to Kingfab may contact us through the details provided in this policy.

10. Your Rights Regarding Personal Information

Subject to applicable Indian law and the provisions in force, you may have the following rights in relation to your personal information:

Right to Access: Request information about the personal data being processed and other information available to you under applicable law.
Right to Correction: Request correction of inaccurate or incomplete personal information.
Right to Erasure: Request deletion of personal information where applicable, subject to legal and other permitted retention requirements.
Right to Withdraw Consent: Withdraw consent for processing where the processing is based on consent.
Right to Grievance Redressal: Raise concerns or complaints regarding the handling of your personal information.
Right to Nominate: Nominate another individual to exercise applicable rights in the circumstances and manner permitted under law.

To exercise any applicable rights, please contact Kingfab using the details provided in Section 14. We may need to verify your identity before processing certain requests.

11. Links to Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or other online services for reference or convenience.

These third-party websites operate independently and may follow their own privacy policies and data handling practices. Kingfab is not responsible for the content, security, or privacy practices of external websites.

Users are encouraged to review the relevant privacy policies before sharing personal information with third-party websites or platforms.

12. Cross-Border Data Transfers

Certain third-party service providers or communication platforms used in connection with our business may process personal information on servers located outside India.

Where cross-border transfers of personal information occur, Kingfab will take appropriate steps to ensure that such transfers comply with applicable Indian data protection laws and any relevant restrictions, conditions, or safeguards in force.

Users are encouraged to review the privacy policies of third-party platforms they use to understand their respective data handling practices.

13. Updates to This Privacy Policy

Kingfab may update this Privacy Policy from time to time to reflect changes in applicable laws, technology, or business practices.

The revised policy will be published on our website with an updated effective date. Where required by applicable law, material changes will be communicated through appropriate channels.

Users are encouraged to review this page periodically to remain informed about how their personal information is handled.

14. Grievance Officer and Contact Details

For privacy-related enquiries, requests concerning personal information, correction or deletion requests, withdrawal of consent, or complaints, please contact Kingfab using the details below.

Grievance Officer: SARFARAZ MOHAMMED HANIF MARFANI
Business Name: King Fab
Website: https://kingfab.in/
Email: info@kingfab.in
Phone: +91 99096 88886
Business Address: Upper Ground Floor, Wing A, Shop No 510, 511, New Textile Market, Nawabwadi, Surat Cotton Mill Compound, Begampura, Surat, Gujarat 395003
Working Hours: 10:00am to 8:30pm

Kingfab will acknowledge and address privacy-related requests and grievances within the timelines prescribed under applicable law.

Where applicable, users may exercise further grievance or complaint rights through the relevant statutory authority in accordance with the applicable legal framework.

By using the Kingfab website or interacting with our business through the relevant channels, you acknowledge that you have read this Privacy Policy.