Terms & Conditions

1. Introduction

These Terms & Conditions govern access to and use of the Kingfab website, including its product information, digital content, and communication services.

Kingfab operates in the textile and fabric industry, offering products to retailers, wholesalers, boutique owners, resellers, and other business customers.

By accessing or using this website, you agree to comply with these Terms. If you do not agree with these Terms, please refrain from using the website.

2. Definitions

“Kingfab”, “Company”, “We”, “Us”, or “Our” refers to the entity operating the Kingfab website.
“User”, “Customer”, or “You” refers to any individual, retailer, wholesaler, business, or authorised representative accessing the website.
“Website” refers to the official Kingfab website and its associated pages.
“Products” refers to fabrics, dress materials, ethnic wear, and other textile products offered by Kingfab.
“Communication Services” refers to RCS, SMS, WhatsApp Business, email, and voice communications, where applicable.

3. General Terms of Website Usage

Users agree to use the website and its services only for lawful purposes and in accordance with these Terms.
All activities conducted through the website are subject to applicable Indian laws and regulations.
Users are responsible for ensuring that the information provided through the website or communication channels is accurate and complete.
Product enquiries submitted through the website do not constitute confirmed orders. All orders remain subject to confirmation and the commercial terms agreed upon between Kingfab and the customer.
These Terms govern the use of the website and associated communication services. Separate written agreements or transaction-specific terms, where applicable, shall continue to govern their respective subject matter.

4. Communication Services: Consent and Opt-In

Kingfab may communicate with Users through RCS, WhatsApp Business, SMS, email, and voice calls for business-related, transactional, and promotional purposes.

Where consent is required, it will be obtained through the relevant mechanism at the time of collecting contact details or through a dedicated opt-in process. Acceptance of these Terms alone does not constitute consent to receive promotional communications.

4.1 Purposes of Communication

Communications may include:

Responses to product enquiries and catalogue requests.
Product availability and collection updates.
Order confirmations and transaction-related updates.
Dispatch and delivery information, where applicable.
New collection announcements and promotional offers.
Customer feedback requests and business-related surveys.
Important notices and information required under applicable law.

4.2 RCS (Rich Communication Services): Specific Terms

By opting into RCS communications from Kingfab:

You consent to receive business messages through RCS-enabled devices and networks.
Messages may contain product images, collection details, promotional creatives, carousels, quick-reply buttons, and other interactive elements.
RCS delivery depends on device compatibility, network availability, and third-party service providers. Kingfab is not responsible for delivery failures caused by network limitations, device incompatibility, or service interruptions.
You may opt out of promotional RCS communications at any time through the available opt-out mechanism or by contacting Kingfab.
RCS communications will be conducted in accordance with applicable laws and regulatory requirements.

4.3 WhatsApp Business: Specific Terms

By opting into WhatsApp Business communications, you consent to receive messages from Kingfab through the relevant platform.
Messages may include product information, collection updates, order-related notifications, and promotional content.
WhatsApp communications are subject to Meta’s applicable WhatsApp Business policies and Terms of Service.
Message and data charges may apply according to your mobile operator plan.
You may opt out by using the available unsubscribe mechanism or contacting Kingfab.
Personal information will be handled in accordance with Kingfab’s Privacy Policy and applicable law.

4.4 SMS: Specific Terms

SMS communications will be sent in accordance with applicable consent requirements and telecom regulations.
Messages may include transactional updates, product information, business announcements, and promotional content, where applicable.
Promotional SMS communications will be subject to applicable TRAI requirements and registered preferences, where relevant.
Users may withdraw consent to promotional SMS communications through the available opt-out mechanism or by contacting Kingfab.

4.5 Email Communications: Specific Terms

Kingfab may use email to respond to enquiries, communicate order-related information, and share business updates.
Promotional emails will be sent in accordance with applicable consent requirements.
Where required, marketing emails will include an unsubscribe mechanism.
Users may opt out of promotional emails while continuing to receive essential transactional communications where necessary and legally permitted.

4.6 Voice Communications: Specific Terms

Kingfab may make business-related calls for enquiry follow-ups, order coordination, customer support, and promotional purposes where permitted by law.
Promotional calls will be conducted in accordance with applicable telecom regulations and communication preferences.
Users may request removal from promotional calling lists through the available communication channels.
Calls may be recorded for quality assurance or training purposes where applicable law permits and any required notice is provided.

5. Opt-Out and Unsubscribe Rights

Users have the right to withdraw consent to receive promotional communications at any time, subject to applicable law.

Upon opting out:

Promotional communications through the opted-out channel will cease within the applicable regulatory or operational timeframe.
Transactional communications necessary for ongoing orders, service delivery, security, or legal compliance may continue where legally permitted.
Users may contact Kingfab through the official contact details provided on the website to request withdrawal of promotional consent.
Opting out of promotional communications does not affect existing orders or other contractual obligations between Kingfab and the customer.

6. Product Information, Orders, and Commercial Terms

6.1 Product Information

Kingfab endeavours to provide accurate product descriptions, photographs, fabric details, designs, colours, and other relevant specifications on its website.

Product images are for reference purposes. Actual colours and appearance may vary depending on lighting, photography, screen settings, and display devices. Minor variations in designs, patterns, finishes, and production batches may also occur.

Product availability, specifications, minimum order quantities, and pricing should be confirmed directly with Kingfab before an order is finalised.

6.2 Orders and Pricing

All orders are subject to confirmation by Kingfab. Pricing, quantities, payment terms, applicable taxes, and other commercial conditions will be communicated and agreed upon before the transaction is finalised.

Any quotation, invoice, or written agreement issued for a specific transaction shall apply in accordance with its stated terms.

6.3 Cancellations, Returns, and Refunds

Cancellations, returns, exchanges, and refunds will be governed by the applicable policy communicated by Kingfab and agreed upon for the relevant transaction, subject to applicable law.

Customers should confirm the applicable terms with Kingfab before placing an order.

7. Limitation of Liability

Kingfab endeavours to maintain accurate website information and reliable access to its digital services but does not guarantee uninterrupted availability.
Kingfab shall not be liable for temporary website interruptions, third-party platform outages, network failures, or technical issues beyond its reasonable control, to the extent permitted by law.
Kingfab shall not be responsible for minor differences between product images displayed on the website and the actual appearance of products due to lighting, photography, or screen settings.
Kingfab shall not be liable for losses arising from unauthorised use of the website by Users or from inaccurate information provided by Users, except where liability cannot lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

8. Security of User Data

Users acknowledge that internet-based data transmission cannot be guaranteed to be completely secure.
Kingfab will implement reasonable measures to protect personal information in accordance with its Privacy Policy and applicable law.
Users are responsible for ensuring that the contact and business information they provide is accurate and for safeguarding any account credentials, where applicable.
Users should exercise caution when sharing sensitive information through online communication channels.

9. Intellectual Property Rights

9.1 Ownership

All intellectual property rights in the Kingfab website, including its design, layout, graphics, text, product descriptions, photographs, videos, logos, and branding materials, are owned by or licensed to Kingfab, unless otherwise stated.

Such materials are protected under applicable intellectual property laws.

9.2 Restricted Use

Users are permitted to access the website for legitimate product enquiries and business-related purposes. Users shall not, without prior written permission from Kingfab:

Reproduce, copy, publish, distribute, or commercially exploit website content.
Use Kingfab’s product photographs, catalogue materials, logos, or branding for unauthorised commercial purposes.
Modify or redistribute website content in a misleading or unlawful manner.
Use Kingfab’s intellectual property in a way that misrepresents an association with the Company.

9.3 User-Generated Content

Where Users submit reviews, feedback, testimonials, or other content through Kingfab’s platforms, Kingfab may use such content for business purposes only where it has the necessary rights, permissions, or other lawful basis to do so.

10. Regulatory Compliance

Kingfab will comply with applicable Indian laws and regulations relevant to its website, business operations, communications, and handling of personal information, including, where applicable:

Information Technology Act, 2000, and applicable rules.
Applicable telecom regulations and TRAI requirements for commercial communications.
Applicable requirements for registered messaging headers and templates, where relevant.
Digital Personal Data Protection Act, 2023, and provisions brought into force, as applicable.
Applicable policies governing third-party communication platforms.

11. Amendments and Updates

Kingfab reserves the right to amend these Terms from time to time.

Updated Terms will be published on the website with the revised effective date. Users are encouraged to review this page periodically.

Changes will apply in accordance with applicable law and any existing contractual obligations between Kingfab and its customers.

12. Force Majeure

Kingfab shall not be liable for any delay, failure, or non-performance of its obligations to the extent caused by events beyond its reasonable control, including natural disasters, fire, floods, pandemics, strikes, government restrictions, transportation disruptions, internet or telecommunications outages, or failures of third-party service providers.

Kingfab shall make reasonable efforts to resume affected services or fulfil its obligations when circumstances permit. Any impact on a confirmed order shall be addressed in accordance with the applicable transaction terms and law.

13. Grievance Redressal and Contact

For queries, concerns, opt-out requests, or grievances relating to the website, products, or communication services, please contact Kingfab through the details provided below:

Grievance Officer: SARFARAZ MOHAMMED HANIF MARFANI
Business Name: King Fab
Website: https://kingfab.in/
Email: info@kingfab.in
Phone: +91 99096 88886
Business Address: Upper Ground Floor, Wing A, Shop No 510, 511, New Textile Market, Nawabwadi, Surat Cotton Mill Compound, Begampura, Surat, Gujarat 395003
Working Hours: 10:00am to 8:30pm

Kingfab will review and address relevant enquiries and grievances in accordance with applicable laws and business procedures.